These terms govern the use of sitesupport.gr. A specific project may be governed by a written quotation or separate agreement, which takes precedence for matters it regulates more specifically.
1. Provider information
2. Website use
sitesupport.gr provides information about website and e-commerce development, hosting, support and related digital services. The website must be used lawfully and without actions that could compromise its security, availability or operation.
We aim to keep content accurate and current, but technical specifications, service availability and pricing may change. The final scope of each engagement is confirmed before work starts.
3. Services, packages and pricing
Public prices apply to the basic scope described on the Services page. Features, content, software licences, third-party services or work outside that scope are charged separately only after prior notice.
Before a binding engagement, the final price and applicable tax treatment are communicated. There are no hidden charges for work that has not been agreed.
4. Engagement and payment
Submitting a contact form, email or quotation request does not by itself create a contract. An engagement starts once the scope, price and key terms are agreed in writing and, where applicable, the agreed deposit is paid.
Unless otherwise agreed in writing, website-development projects may require a 50% deposit and 50% before final publication/delivery. Annual hosting and care services are prepaid for the relevant period.
5. Client text, images and other content
The client is responsible for the accuracy, legality and usage rights of materials supplied to us, including text, photographs, logos, price lists and other content.
- We do not knowingly use content for which the client lacks the necessary rights.
- Sector-specific legal text, professional licences, regulatory disclosures and content requiring specialist legal/tax review must be supplied or approved by the client and the appropriate adviser.
6. Domains, plugins and third-party services
Domains, payment gateways, premium plugins, email services, APIs, marketplaces and other third-party services may be governed by their own terms and charges. Where practical, domain names are registered in the client’s details.
SiteSupport does not control changes to third-party prices, terms, APIs or availability. If such a change requires additional work, the client is informed first.
7. Hosting, maintenance and technical support
Hosting, SiteCare and E-shop Care include only the services expressly listed in the relevant package. Content updates, new features or work outside the package are not unlimited support and may be billed separately.
Hosting depends in part on third-party infrastructure. Reasonable measures are used for availability, security and backups, but 100% uninterrupted operation or a specific SLA is not guaranteed unless expressly agreed in writing.
8. Intellectual property
The content, visual identity and code of sitesupport.gr are protected by applicable law and may not be reproduced beyond what the law permits without prior authorisation.
For client projects, usage and delivery rights are defined in the applicable quotation/agreement. Pre-existing tools, reusable components, open-source libraries and third-party software remain subject to their respective ownership and licences.
9. Limitation of liability
SiteSupport exercises professional care in providing services. To the extent permitted by law, SiteSupport is not responsible for indirect loss caused solely by third-party services, unauthorised changes by the client/third parties or circumstances outside reasonable control.
Nothing in these terms limits liability or rights that cannot lawfully be limited under mandatory law, nor does it apply in cases of wilful misconduct or where the law provides otherwise.
10. Personal data and cookies
Personal-data processing through the website is described in the Privacy Policy and cookie use in the Cookie Policy. Those policies form part of the information provided to visitors.
11. Applicable law
These terms are governed by Greek and EU law. Mandatory consumer-protection rules apply where the user qualifies as a consumer. Disputes are subject to the courts competent under applicable law unless a different lawful arrangement has been agreed.
12. Changes to these terms
These terms may be updated when services or the legal framework change. A new version applies to website use from publication and does not retroactively modify an already agreed project without an appropriate agreement or legal basis.